Cross Chain Transaction

1. How to recover the abnormal cross-chain transaction?

Because of the consensus network, some people may get issue on cross-chain transaction that the balance didn’t increase after at least 5 minutes. Here are the detailed operation to help you make the transaction successful.

Open PIWallet, go to “ Wallet ” tab, find the transaction record and click “detail”.

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  • Situation1

Click “Check ”, if it returns “Successful transaction” on the page, it means this transaction is successful now. You can refresh the balance on main chain again.

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  • Situation 2

If you click “check” and it returns “Failed Transaction”, it means you need to resend PI to recover this transaction. Pls click “Resend” directly.

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Fill out your account’s password.

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Confirm the transaction info and click “Resend transaction”.

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If it returns with one transaction hash, it means resend successfully. You can check the balance within 2 minutes. If it returns “Error” like the picture below, pls click “Detail” of the first transaction record and make a copy of the transaction hash. Then send this Tx hash & your address to PCHAIN Team (op@pchain.org). PCHAIN team will help you make this transaction successful in 1~2 business day(s).

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